Shipping policy
Delivery
We aim to deliver your order within 3 working days, subject to availability, unless you have specified that your order should be delivered at a later date. Please note: bank holidays and weekends are not included as “working days”.
We offer delivery Adelaide-Wide. (Fees Apply)
We reserve the right to change at any time.
Requests for specific delivery times must be made and agreed in writing in advance, by emailing happiness.balloon.au@gmail.com
It is the customer’s responsibility to ensure that all the details you give are correct at the time of ordering, as we cannot be held liable for issues with deliveries which arise due to incorrect names, addresses or contact information.
Redelivery requests which arise from issues such as these cannot be guaranteed; requests must be made in writing to happiness.balloon.au@gmail.com and paid for in advance at a fee set by Happiness Balloon.
Risk of damage to or loss of the goods passes to you at the time of delivery or if you fail to take delivery at the agreed time. Refunds and/or compensation will not be offered for balloons which deflate or pop after delivery has been made. Please ensure balloons are kept away from heat and out of direct sunlight as this will cause the balloons to deflate or pop. Please handle all balloons with care.
FORCE MAJEURE
We are not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to accidents, war, fire, industrial disputes or civil commotion, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.
We aim to deliver your order within 3 working days, subject to availability, unless you have specified that your order should be delivered at a later date. Please note: bank holidays and weekends are not included as “working days”.
We offer delivery Adelaide-Wide. (Fees Apply)
We reserve the right to change at any time.
Requests for specific delivery times must be made and agreed in writing in advance, by emailing happiness.balloon.au@gmail.com
It is the customer’s responsibility to ensure that all the details you give are correct at the time of ordering, as we cannot be held liable for issues with deliveries which arise due to incorrect names, addresses or contact information.
Redelivery requests which arise from issues such as these cannot be guaranteed; requests must be made in writing to happiness.balloon.au@gmail.com and paid for in advance at a fee set by Happiness Balloon.
Risk of damage to or loss of the goods passes to you at the time of delivery or if you fail to take delivery at the agreed time. Refunds and/or compensation will not be offered for balloons which deflate or pop after delivery has been made. Please ensure balloons are kept away from heat and out of direct sunlight as this will cause the balloons to deflate or pop. Please handle all balloons with care.
FORCE MAJEURE
We are not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to accidents, war, fire, industrial disputes or civil commotion, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.